Subscriptions
Learn how to activate, manage, and cancel your Proteus Shield subscriptions.
Overview
Subscriptions are required for Growth, Dedicated, and Graph plans. They are managed securely using Stripe, a trusted payment platform.
Subscriptions are billed monthly, with the billing cycle starting on the activation date. For example, a subscription activated on the 25th of the month will have its next payment due on the 25th of the following month.
Subscriptions have one of the following statuses:
Pending: Subscription created, awaiting payment.
Active: Subscription is active and in use.
Cancelled: Subscription terminated, access revoked.
Activating a Subscription
When you create an API key that requires a subscription, the subscription will be created automatically. To activate it, follow these steps:
Navigate to the Subscriptions Section in your dashboard.
Review the subscription details and click Pay.
Provide your credit card details to activate the subscription.
Once the payment is successful, the subscription status will change to Active.
Managing a Subscription
To view your subscription details, visit the Subscriptions section in your dashboard. Choose the subscription you're interested in and click Info for a comprehensive overview, including:
Subscription Period: Start and end dates of the current cycle.
Next Payment: Amount and date of the upcoming payment.
Invoice History: Detailed past invoices with status and dates, available for PDF download.
Payment Methods: Easily manage payment methods.
Canceling a Subscription
To cancel your subscription:
Go to the Subscriptions tab in your dashboard.
Find the subscription to cancel.
Click Cancel Subscription and confirm.
Canceling a Growth plan subscription will incur charges for all used compute units in the current billing cycle.
After the subscription is cancelled, all API keys associated with it will be revoked.
Last updated